About us

McDonald's India: As Indian as you and me

McDonald's in India is a locally owned and managed company run by Indians, employing local staff, procures from local suppliers to serve its customers. McDonald's India opened its first family restaurant at Basant Lok in Oct, 1996; today it has 132 Restaurants across India. This vibrant decade has seen McDonald's evolve Indian menus, Indian sensitivities and yet remain as globally innovative as ever. This journey has seen McDonald's develop a rich brand identity amongst its customers and employees as well as partners alike.

At McDonald’s India we have had a single mantra: providing 100% total customer satisfaction and the formula for achieving this goal in our restaurant operation is the long-standing commitment to the
McDonald’s Promise.

The McDonald's Promise

QSC&V......The Foundation that built McDonald's success

When asked to explain McDonald's success, founder Ray Kroc used to say, "We take the hamburger business more seriously than anyone else."

Kroc was a perfectionist. From the day he opened his first restaurant, he vowed to give his customers high quality products, served quickly --and with a smile, in a clean and pleasant environment, and all at a fair price. Quality, Service, Cleanliness and Value (QSC&V) became the philosophy that drove McDonald's business.

McDonald's Quality Management instills the culture of quality through such principles as being customer driven, managing with facts, valuing people, and continually improving every aspect of our business

Service that is fast and friendly and has always been a foundation for success at                                              McDonald's

Cleanliness for us means having the cleanest and freshest facilities from the kitchen to the rest rooms and parking lots

Value at McDonald's means the total experience...... great food, friendly folks, a clean environment, quick and accurate service and fun!